Strata Management
We are the complete strata partner, delivering strata management services you can rely on
OUR MISSION
The future of
strata management.
For over 50 years, TSM has delivered calm, capable strata management backed by experience, clarity and trusted relationships. No matter what you need, we are your complete strata partner.
WHo we help
A trusted strata management company leading the charge.
Whether you’re a newly elected committee, a long standing building owner, or a developer planning a build or ready for handover, our strata management service supports all stages of the strata management lifecycle and all people navigating the right strata management solution for their property.
- Strata Management for Committees
- Strata Management for Owners
- Strata Management for Developers
STRATA MANAGEMENT SERVICES
Industry leading strata management services
When we administer your scheme, we actively support its health, function and future value.
Our strata management services are designed to deliver clarity, consistency and confidence to every property we manage. You’ll have complete financial transparency, proactive risk mitigation and feel informed and in control. Each building is paired with a dedicated Strata Manager and Assistant, ensuring hands on support and familiarity with your property’s needs. If you’re navigating complex by-laws, managing budgets or coordinating repairs, our experienced team is here to guide you with clear communication, 5 star service, and a commitment to your community.
STRATA SCHEME ADMINISTRATION
Planning and budgeting
Levy collection
AGM planning
Committee meeting facilitation
Owners Corporation meetings
Insurance Procurement
Trust account management
Lot Status Certificates
Levy collection
AGM planning
Committee meeting facilitation
Owners Corporation meetings
Insurance Procurement
Trust account management
Lot Status Certificates
COMPLIANCE MANAGEMENT
Fire safety compliance
Cooling tower registers
Plant item registration
OH&S management
Hazard risk assessments
By-law enforcement
Pest control coordination
Cooling tower registers
Plant item registration
OH&S management
Hazard risk assessments
By-law enforcement
Pest control coordination
FINANCIAL SERVICES
Full financial oversight
Monthly reporting
Cashflow forecasting
Annual accounts preparation
Levy tracking and reporting
Arrears and debt recovery
Monthly reporting
Cashflow forecasting
Annual accounts preparation
Levy tracking and reporting
Arrears and debt recovery
STRATA GOVERNANCE
Scheme establishment
By-law compliance advice
Community rules enforcement
CMS and SMS setup
Renovation and fitout guidance
Architectural standards advice
By-law compliance advice
Community rules enforcement
CMS and SMS setup
Renovation and fitout guidance
Architectural standards advice
MAINTENANCE & CONTRACTOR COORDINATION
Maintenance scheduling
Contractor procurement
Insurance procurement and review
Insurance claim management
Insurance Procurement
Contractor procurement
Insurance procurement and review
Insurance claim management
Insurance Procurement
LEGAL & DISPUTE MANAGEMENT
Legal guidance and referrals
Risk issue resolution
NCAT preparation
Mediation coordination
By-law dispute support
Risk issue resolution
NCAT preparation
Mediation coordination
By-law dispute support
DEFECTS & REPORTING
Defect inspection coordination
Defect rectification oversight
Contractor performance reviews
QA process management
Status and summary reporting
Defect rectification oversight
Contractor performance reviews
QA process management
Status and summary reporting
NSW & VIC STRATA MANAGEMENT
Strata Management challenges you might be facing.
Often when clients move their strata services to us, we can feel the frustration that comes from previous uncertainty and inconsistent service. TSM provides the structure and consistency owners need to move forward with confidence.
1
Poor Communication
Hard to reach? Tired of chasing answers? You deserve a manager who listens and responds.
2
Hidden Costs & Messy Records
Surprise fees or unclear budgets are a red flag. Transparency should be standard.
3
Conflict & Committee Friction
From unresolved disputes to strained dynamics, we are known to bring calm, clarity and confidence.
4
Reactive, Not Proactive
Maintenance delays and risk issues? We plan ahead, not after problems appear.
Our Expert Knowledge
Our Strata Management
Expertise.
Our strata management experts manage a wide range of complex property types. Our team supports residential owners, developers, and building committees with premium, proactive service across the entire lifecycle of a strata community.
Residential Buildings
Trusted strata management support for residential strata schemes for apartment owners and committees, from boutique builds to high rise towers.
- Small and large scale apartment buildings
- Clear, responsive communication
- Proven governance and financial oversight
Mixed-Use Complexes
Integrated solutions for buildings combining residential, retail and hospitality uses.
- Shared zones and layered entitlements
- BMC and OC coordination
- Experience with hotels, retail, serviced apartments
Retirement Villages
Specialised strata management services for senior living communities and retirement estates.
- Retirement villages and over-55s housing
- Transparent, community and safety first approach
- Compliance and care at every stage
Community Associations
Structured support for large community titles and estate-style developments.
- Community association and precinct schemes
- Future planning and capital works
- Strong systems for complex assets
Building Management Committees (BMCs)
Clarity and coordination across owners with shared services in mixed-use buildings.
- Management of shared facilities and infrastructure
- Interface between owners and operators
- Strong legal and compliance capability
Developer Transitions
Expert strata management guidance from the first settlement through to fully owner governed communities.
- Smooth transition from developer control
- Setup of governance and compliance structures
- Trusted partner in early stage and foundational developments
OUR CLIENT PORTAL
Click below to login to the dedicated TSM client portal – making things easier for all of our clients
CLIENTS TESTIMONIAL
Words of appreciation from our amazing clients
WHY CHOOSE US
Our skills are the main reasons why clients choose us
Capability Statement
Find out more about our
exceptional strata specialists,
and our full range of strata services.
DISPUTE RESOLUTION
Expert problem solvers, resolving strata disputes as they happen.
In any strata community, differing opinions and occasional conflict are inevitable, whether between owners, tenants, committee members or service providers. At TSM Strata, we help you navigate conflict with clarity, diplomacy, professionalism and respect.
Noise Disputes
Noise is one of the most frequent sources of conflict in strata communities. Whether it’s footsteps, loud music, late night activity or domestic disputes, TSM applies a structured, by-law informed approach. We assess whether the complaint constitutes a breach, educate both parties on obligations, and guide resolution through formal notices, mediation or tribunal processes where necessary, always aiming to preserve community harmony and legal compliance.
Renovation Disputes
Unapproved or intrusive renovations can quickly escalate into disputes between owners or between owners and the committee. We assess renovation proposals against by-laws, common property implications, and legislative requirements, advising owners on formal approval processes. Where disputes arise, TSM Strata facilitates informed dialogue, manages formal consent pathways, and ensures building integrity and owners corporation rights are upheld.
Shared Space Disputes
From parking bays to pool areas, shared spaces can become flashpoints for frustration. TSM Strata resolves these issues by clarifying exclusive-use rights, reinforcing by-law expectations, and addressing misuse through transparent communication and procedural enforcement. We assist committees in updating or enforcing by-laws when gaps exist and ensure fair access and use of common property is maintained for all residents.
Building Works Scope & Cost Disputes
Disagreements over scope, quality or cost of building works, especially in capital works or major repairs, can delay progress and strain committee cohesion. Our strata managers bring strong contractor coordination and financial oversight to the process. We facilitate clear quoting processes, support resolution of contractor disputes, and help committees avoid overcapitalisation or non compliance through structured approvals and expert guidance.
Smoking Disputes
Smoke drift from balconies, courtyards or internal spaces is increasingly a cause of tension. TSM Strata guides owners corporations on the latest legal interpretations and tribunal rulings regarding smoke as a nuisance. We assist in drafting enforceable by-laws, advise on signage and education, and manage complaints through evidence based processes aligned with community health and amenity standards.
Fair Trading Mediation
When internal resolution fails, Fair Trading mediation provides a formal path forward. TSM supports clients through the process with thorough documentation, compliance insight, and calm representation. We prepare parties for mediation, attend where appropriate, and help implement outcomes. If resolution is not reached, we guide escalation to NCAT with the evidence and procedural rigour needed for a strong case.
Our Services
We provide exceptional service
spanning all strata services
Developer Services
Planning a new development? Discover how TSM partners with developers to ensure smooth transitions and compliance from day one.
Facilities Management
Onsite care, compliance, and contractor coordination, handled by a team that treats your building like their own. Integrated with your strata manager for consistency.
Strata Management
Reliable, proactive strata support from an experienced team you know by name. Clear fees, dedicated contacts, and service that makes property ownership easier.
GET IN TOUCH
Are you ready to work with
a strata specialist?
