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Facilities Management

Premium facilities management services covering maintenance to management

OUR MISSION

Excellence in
every detail.

For properties that demand superior performance, TSM Facilities Management brings operational expertise that makes the difference. We transform complex building management into streamlined systems that protect your investment, enhance tenant satisfaction, and deliver consistent results across every aspect of your property.

WHo we help

Facilities Management That Protects Your Investment.

Property care doesn’t stop at paperwork, and neither do we. Whether it’s building presentation, preventative maintenance, or contractor coordination, TSM’s dedicated Facilities Management division delivers strategic oversight of building services and assets, ensuring your facilities operate efficiently, safely, and cost effectively while protecting long term value. Whether managing government buildings, commercial portfolios, healthcare campuses, or educational facilities, our team provides the thorough, responsive service your assets deserve.

  • Government & Council Buildings
  • Commercial & Retail Portfolios
  • Industrial & Logistics Hubs
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Strata Facilities Management
Facilities Management Company
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FACILITIES STRATA SOLUTIONS

Experience end to end facilities management services.

Your property deserves operational excellence that protects value and enhances performance. 

TSM’s facilities management expertise brings the systems, expertise, and accountability that keep buildings running at their best.

Our approach combines proactive planning with responsive service delivery. Every property gets a dedicated facilities manager who understands your specific needs and delivers consistent results across all operational areas.

FACILITIES MANAGEMENT OVERVIEW
Onsite caretaking and facilities supervision.
Management of all common property, including cleaning, landscaping and essential services.
Contractor supervision and compliance checks, including licensing, insurance and performance.
Defect reporting and resolution support during post construction phases.
Resident and committee communication support, including move-ins and access coordination.
Monthly condition reports and risk reviews to inform decision making.
BUILDING SYSTEMS & INFRASTRUCTURE
HVAC system management
Electrical system maintenance
Water system oversight
Lift and escalator servicing
Fire safety system compliance
Security system coordination

STRATEGIC ASSET MANAGEMENT
Asset lifecycle planning and capital works scheduling
Performance benchmarking across sites
Strategic maintenance planning that extends asset life
Energy audits and sustainability strategy development
Smart connectivity & technology integration
Long term replacement planning
COMPLIANCE & RISK MANAGEMENT
Essential services management and statutory compliance
Fire safety, HVAC, lift, and accessibility auditing
OH&S management and risk assessment
Regulatory reporting and documentation management
Safety system certification
Emergency evacuation planning
OPERATIONAL EXCELLENCE
Planned preventative maintenance programs
Service contract negotiation and performance monitoring
Multi-site coordination and standardisation
Emergency response and business continuity planning
Daily building operations management

COST MANAGEMENT & EFFICIENCY
Procurement oversight and contractor performance management
Energy, waste, and resource optimisation
Budget planning and expenditure control
Technology integration for operational efficiency

TENANT SERVICES & SUPPORT
Help desk coordination
Move-in and move-out coordination
Common area management
Tenant liaison
Complaint resolution
Service level monitoring
NSW & VIC FACILITIES MANAGEMENT

Challenges that impact tenant satisfaction and building performance.

Modern buildings require sophisticated management across multiple systems, and stakeholders. TSM Facilities Management addresses the operational complexities that affect building performance, tenant satisfaction, and your bottom line.

1

Multi-site management complexity

We centralise operations with dedicated account management and standardised processes across your entire portfolio.

2

Regulatory compliance burden

Fire safety, HVAC, and lift certifications becoming overwhelming? Your properties should be able to stay audit ready without the admin burden.

3

Rising operational costs

We implement preventive programs that reduce costs while improving building performance.

4

Contractor performance issues

Tired of inconsistent service quality and inflated costs from trades? We work with vetted contractors, manage performance standards, and negotiate fair pricing that delivers quality outcomes.
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Our Expert Knowledge

Strata leaders with facilities management expertise.

With an expert team armed with compliance knowledge, contractor coordination expertise, and systematic reporting to properties requiring professional operational oversight.

Strata & Community Schemes
Expert management of complex strata properties requiring sophisticated governance and compliance coordination.
  • Multi building strata complexes
  • Community title and precinct management
  • Integrated residential and commercial schemes
Commercial Properties
Professional oversight for commercial properties benefiting from strata management systems and compliance expertise.
  • Mixed use developments
  • Commercial strata schemes
  • Retail and office coordination
Compliance Critical Facilities
Specialised management for properties requiring rigorous compliance oversight and systematic reporting.
  • Fire safety compliance coordination
  • Cooling tower and plant registration management
  • OH&S and hazard risk management
Multi Site Portfolio Management
Coordinated oversight across property portfolios using proven strata management systems and processes.
  • Standardised reporting and budgeting
  • Centralised contractor coordination
  • Consistent compliance management
Defects & Quality Assurance
Expert coordination of defect inspections, rectification, and quality assurance across property portfolios.
  • Defect inspection coordination
  • Contractor performance management
  • Quality assurance processes
Developer Transitions
Expert strata management guidance from the first settlement through to fully owner governed communities.
  • Smooth transition from developer control
  • Setup of governance and compliance structures
  • Trusted partner in early stage and foundational developments
CLIENTS TESTIMONIAL

Words of appreciation from our amazing clients

"Our strata manager is the best in the business. I have owned and had investment properties for over 30 years and our manager knows her stuff. She is a delight to deal with, suffers no fools, gets things done fast every time. I am about to move into a new building in Marrickville and want Titles Strata Management to manage the building."

P. Chapman

Chairperson
"Our strata manager always provides timely and efficient communication. He is very confident in interpreting legislation. Brandon is excellent, so much better than our previous manager and company. Our committee is a lot more proactive now that we have the right management. I would recommend Titles Strata Management to others."

R. Walker

Secretary
Susan is very reliable in tracking so many issues at our building. The highlight of this year by our strata manager is how she handled the storm water drain issues and the illegal use of the car park area. Our manager is very professional and caring.

C. Gamboa

Secretary
WHY CHOOSE US

Our skills are the main reasons why clients choose us

Direct Contact
Your dedicated facilities manager knows your property inside out. No phone tag, no confusion about who's handling what.
Preventive Care
We maintain systems properly so you're not dealing with emergency breakdowns and frustrated tenants.
Quality Contractors
We work with reliable contractors who show up on time and do the job right. No inflated quotes or repeat visits.
Compliance Ready
Your property stays compliant with all safety and regulatory requirements. No surprises during inspections.
Clear Reporting
Monthly reports that actually make sense, with real data about your property's performance and spending.
Fast Response
When something goes wrong after hours, we coordinate the response and keep you informed throughout.
Budget Control
We stick to approved budgets and get approval before spending your money on unexpected items.
Fast, Effective Repairs
We act quickly when issues arise and don’t cut corners. Our responsive approach and trusted supplier network mean residents stay happy and buildings stay functional, with fewer hassles for you.
Capability Statement

Ready to Optimise Your Facilities?

Strategic facilities management shouldn't be a constant source of stress and unexpected costs. Experience the difference proactive planning and genuine expertise can do for your property portfolio.

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FACILITIES CHALLENGES

Facilities Management Challenges, You Might Be Facing.

Property operations bring inevitable challenges that require immediate attention and expert coordination. At TSM Facilities Management, we help you address operational disruptions with systematic approaches, clear communication, and proven solutions.

Compliance Calendar Management
Fire safety lapses, cooling tower registrations, or missed plant certifications can result in fines and operational disruptions. TSM maintains comprehensive compliance calendars, coordinates required inspections, and manages statutory obligations using proven strata compliance systems.
Contractor Coordination & Performance
Poor workmanship, missed appointments, or inconsistent service quality can disrupt operations and inflate costs. Our facilities management company uses established contractor networks from strata management, monitors performance through clear contracts, and ensures quality outcomes across all trades.
Financial Oversight & Budget Control
Unexpected costs, poor planning, or lack of transparency can destroy operational budgets. We implement rigorous budgeting processes, provide monthly performance reporting, and maintain the same financial oversight standards that strata owners rely on.
By-law & Governance Applications
Tenant disputes, usage violations, or unclear operational rules can create ongoing management issues. TSM applies proven governance systems from strata management, establishes clear operational guidelines, and manages compliance through structured processes.
Defects & Quality Assurance
Building defects, maintenance oversights, or contractor performance issues require systematic coordination. We coordinate defect inspections, manage rectification processes, and implement quality assurance systems proven in strata management.
Systematic Reporting & Documentation
Poor record keeping, unclear performance metrics, or inconsistent reporting can obscure operational issues. TSM provides comprehensive monthly reporting, detailed documentation, and transparent performance tracking using established strata management systems.
Multi Site Management Complexity
Coordinating maintenance, compliance, and performance across multiple properties creates operational headaches and inconsistent standards.
Regulatory Compliance Burden
Fire safety, HVAC systems, lift certifications, and accessibility requirements demand constant attention and specialist knowledge.
Asset Lifecycle Planning Gaps
Without strategic capital works planning, you're facing unexpected equipment failures and costly emergency replacements.
Sustainability & ESG Pressures
Meeting environmental targets and reporting requirements while maintaining operational efficiency and cost control.
Our Services

TSM provides a full suite of
strata services

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Developer Services

Planning a new development? Discover how TSM partners with developers to ensure smooth transitions and compliance from day one.
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Facilities Management

Onsite care, compliance, and contractor coordination, handled by a team that treats your building like their own. Integrated with your strata manager for consistency.
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Strata Management

Reliable, proactive strata support from an experienced team you know by name. Clear fees, dedicated contacts, and service that makes property ownership easier.
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Contact Info

Mon - Fri : 09:00 - 17:00
1300 173 553
hello@tsmstrata.com.au
Get in touch